We accept returns of unopened items within 30 days, if the items are faulty we will exchange or refund the items for up to 30 days from purchase. In all cases use the contact us form or email contactus@bathmatepleasure.com and one of our staff will assist with your return procedure.

Please note, should your item be returned to us in an unsanitary, opened or used condition we will be unable to refund your item nor return it to you. There are exceptions to the returns policy, consumables are unable to be returned, these include but are not limited to, lubricant, creams and cleaners